FAQ

Frequently asked questions

Payments


We accept the following modes of payment: - Debit / Credit Card (Visa, Master, AMEX, etc) - PayPal For PayNow Click here and send us an email for further instructions. UEN (Unique Entity Number): 53393530W Name: JUST9APPARELS **Note: Please input the Order # in the reference section for us to identify the order. For Bank Transfer Click here and send us an email for further instructions. Bank: OCBC Account No.: 687-574368-001 Reference: Order # All prices quoted in this store is in Singapore Dollar (SGD).




Returns & Exchange


We strictly do not accept refund, return or exchange for unsuitable sizes, unless item is defect. You may return or exchange your defected item within 7 days. Return items must be unworn, unwashed, unaltered and with clothing tags intact. You can message us through Contact Us form. Please follow the instruction below on the Returns/Exchange process: 1. Fill in name, email and contact details. 2. Please input "Returns/Exchange" in the subject box. 3. Please key in the purchase date and order number/reference. We will contact you within 3 business days once we receive the message.




Shipping & Delivery


Singapore 1. Doorstep Delivery (Via Ninjavan)

  • S$3.50 Flat
  • 1 - 3 Days
  • Tracking number
  • Free for single order above S$60.00
Malaysia 1. Registered Parcel (via Ninja Van / Qxpress for this option)
  • S$5.00 Flat
  • 7 - 14 Days
  • Tracking number
  • Free for single orders above S$100.00
International Sorry for our international friends as we don't provide international shipping currently. However, we are working on solutions for international shipping and it will be available soon. Please understand that we are working very hard to provide a solution therefore we hope for your understanding. Lastly thank you for visiting and support.




Size Guide


Please click here for more info. Size for all clothing is different, find the measurements on the product page before you purchase any items. We do not have a standard size for all. All measurements are done manually on a flat surface, kindly note that all measurements are subjected to 1 - 3cm allowance. *Items that are measured in XX - XXcm, means stretchable.





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